Term And Condition
Welcome to Garage Hili 2000, your trusted automotive service provider in Al Ain. These comprehensive Terms and Conditions govern your use of our services, whether availed at our physical facility or through our digital platforms including our official website https://garagehili2000.com. By engaging with our services, you explicitly agree to abide by these terms in their entirety. We strongly recommend reading this document carefully to understand your rights and obligations as our valued customer.
1. Services and Appointments
At Garage Hili 2000, we take pride in delivering exceptional automotive services performed by our team of certified professionals using industry-leading tools and premium quality materials. Our service portfolio encompasses ceramic coatings, comprehensive auto repairs, detailing services, and routine maintenance.
Customers may schedule appointments through multiple channels including our website booking system, telephone reservations, or in-person at our facility. Upon successful booking, you will receive a confirmation notification containing your appointment details. While we accommodate walk-in customers based on availability, priority service is always given to pre-scheduled appointments to ensure efficient time management and service delivery.
Please note that estimated service completion times provided are approximations based on standard vehicle conditions. Actual service duration may vary depending on your vehicle’s specific condition or any unforeseen complications discovered during the inspection process. Our team will keep you informed of any significant delays and provide revised timelines as necessary.
2. Pricing Structure and Payment Policies
Transparency in pricing is fundamental to our business philosophy. All services are quoted prior to commencement, with any potential additional costs being clearly communicated and approved before proceeding with supplementary work. Our pricing may be subject to adjustment if during the service process we identify issues that were not apparent during the initial assessment.
We offer multiple convenient payment options including cash payments, all major credit and debit cards, and bank transfers. For extensive services such as full ceramic coatings or major mechanical overhauls, we may require a reasonable deposit to secure your appointment slot and cover initial material costs.
Certain premium services come with manufacturer-backed warranties, the validity of which is contingent upon adherence to prescribed maintenance schedules and proper care guidelines that we will provide upon service completion. Warranty claims must be accompanied by original service documentation and are subject to inspection to determine applicability.
3. Cancellation Policy and Refund Procedures
We understand that circumstances may necessitate appointment changes. To accommodate other customers and optimize our service schedule, we require a minimum of 24 hours notice for appointment cancellations or rescheduling. Cancellations made within this timeframe will not incur any penalties.
Failure to provide timely notice for cancellation or missing a scheduled appointment without prior communication may result in a cancellation fee equivalent to 50% of the quoted service cost. This policy helps us compensate our technicians for reserved time slots that could have been allocated to other customers.
In the rare event that you are dissatisfied with our services, we offer a 7-day window from service completion to register your concerns. Refund requests will be thoroughly evaluated on a case-by-case basis, taking into account the nature of the service rendered and the validity of the claim. Approved refunds will be processed through the original payment method within 14 business days.
4. Vehicle Handling and Liability Provisions
Prior to commencing any service, our qualified staff will conduct a comprehensive vehicle inspection and document any pre-existing conditions through detailed checklists and photographic evidence when necessary. This documentation serves as a reference point for both parties and helps prevent disputes regarding vehicle condition.
For vehicles remaining unclaimed after service completion, a storage fee of AED 50 per day will apply beginning on the eighth day. After 30 days of non-claim, Garage Hili 2000 reserves the right to take appropriate legal action to recover outstanding costs, which may include vehicle disposal or auction.
While we exercise the highest standards of professional care, it is important to note that Garage Hili 2000 cannot be held liable for pre-existing mechanical issues that were not disclosed prior to service commencement, damages resulting from improper post-service maintenance conducted by third parties, or natural wear and tear that occurs through normal vehicle operation.
5. Customer Responsibilities and Obligations
To facilitate optimal service delivery, customers are required to provide accurate and complete vehicle information including make, model, year of manufacture, and any known mechanical issues or special considerations. This information is crucial for our technicians to properly assess and address your vehicle’s needs.
We strongly advise removing all personal belongings from your vehicle before service. While we take precautions to secure the vehicle interior, Garage Hili 2000 cannot be responsible for personal items left in the vehicle during servicing.
For certain services, particularly ceramic coatings and paint protection treatments, specific post-service care instructions will be provided. Adherence to these guidelines is essential to maintain the integrity of the service and validate any applicable warranties.
6. Intellectual Property Rights
All content featured on the Garage Hili 2000 digital platforms, including but not limited to logos, brand names, service marks, website design, text content, photographs, and proprietary service methodologies are the exclusive intellectual property of Garage Hili 2000. These elements are protected under United Arab Emirates copyright laws and international intellectual property conventions.
Unauthorized use, reproduction, distribution, or modification of any Garage Hili 2000 intellectual property without express written consent is strictly prohibited and may result in legal action. This includes but is not limited to the use of our brand assets, service descriptions, or proprietary techniques for commercial purposes by competing entities.
7. Modifications to Terms and Conditions
Garage Hili 2000 reserves the unilateral right to modify, amend, or update these Terms and Conditions as necessary to reflect changes in our business operations, service offerings, or legal requirements. Such modifications will become effective immediately upon posting on our official website.
It is the customer’s responsibility to periodically review these Terms and Conditions for updates. Continued use of our services following the posting of revised terms constitutes acceptance of the modified agreement. For significant changes that materially affect user rights, we may provide additional notification through email or website announcements.
8. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the federal laws of the United Arab Emirates and the local laws of the Emirate of Abu Dhabi. Any disputes arising from or related to these terms or our services shall be subject to the exclusive jurisdiction of the courts of Al Ain.
In the event of any dispute, both parties agree to first attempt to resolve the matter amicably through good faith negotiations. Should such negotiations fail to produce a mutually acceptable resolution within 30 days, either party may initiate formal legal proceedings.
9. General Provisions
These Terms and Conditions represent the complete agreement between Garage Hili 2000 and our customers regarding the subject matter herein. Should any provision of these terms be found invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
No failure or delay by Garage Hili 2000 in exercising any right under these Terms and Conditions shall operate as a waiver of such right. Any waiver of a breach of these terms shall not constitute a waiver of any subsequent breach.